Key Functions of the role for experienced psychologists
PRIMARY FUNCTIONS OF THE ROLE:
Applying professional knowledge and skills
- Draws on theory and knowledge to develop workable solutions
- Keeps abreast of new developments in the field
- Uses experience and professional insight to anticipate and resolve problems
- Maintains professional integrity and PK values in spite of pressures of expediency
Delivering services to clients
- Makes realistic commitments to clients and adheres to them
- Conducts interpersonal/group interactions in a stimulating/challenging/sensitive manner
- Produces well-written, attractively presented documentation and materials for clients
- Gives priority to client service problems and resolves them promptly
Developing and maintaining client relationships
- Builds a network of contacts and professional relationships to keep informed about clients' business
- Trades short term costs or gains in the interest of building longer term relationships
- Conducts interactions with the client that enhance personal credibility and PK's reputation
- Seeks feedback from clients on the quality and adequacy of products and services delivered
Developing products and services
- Defines the essence of the client's requirements and designs products and services to capture it
- Produces innovative approaches to the design of products and services
- Applies analytical and design techniques to ensure outputs meet professional standards
- Exploits the capability of IT to create impact and increase functionality in materials and products
Selling services and products
- Initiates action to win business from existing and potential clients
- Quickly develops an insight into clients' requirements
- Writes proposals that convey PK's distinctive approach and benefits
- Conveys credibility, self-assurance and PK values in meetings and presentations
Managing projects
- Maintains regular contact to keep client informed and assess changing requirements
- Accurately estimates people and resources needed and confirms availability
- Briefs team members on goals and responsibilities and co-ordinates their activities
- Reviews progress with project team members against milestones and quality standards
Marketing and profile-raising
- Exploits communication channels with potential clients
- Produces articles, papers and presentations that enhance PK's image and standing in the client market
- Identifies potential client needs and a means to meet them
- Develops new, attention-grabbing ways to put PK before the potential market
SECONDARY FUNCTIONS OF THE ROLE WITH PROGRESSION:
Implementing business processes
- Contributes ideas and experience to internal working groups
- Follows internal policies and procedures and evaluates their effectiveness
- Justifies expenditure in terms of cost effectiveness and business needs
- Agrees and enforces standards with external suppliers to secure the best deal for the business
Developing business processes
- Identifies areas for improvement in internal efficiency and effectiveness
- Develops policies, processes and procedures to ensure consistency and efficiency
- Defines performance indicators and measures to track business progress
- Ensures internal processes are supportive of wider strategic goals
Developing the skills and abilities of others
- Creates opportunities for others to learn, practice, observe and reflect
- Gives regular, constructive feedback on performance
- Encourages and supports others in practising new skills
- Turns failures and mistakes into learning opportunities
Planning and supervising the work of others
- Agrees clear, specific, challenging goals and standards for others to achieve
- Deals quickly and decisively with performance issues
- Frequently discusses progress and performance, both formally and informally
- Shows recognition and appreciation to others for their contributions
Targets
