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Polly | 

Gordon Brown warns of a "climate catastrophe" if we don't do more to tackle climate change. One of the critical problems is changing the public's behaviour to be more 'green'. Warnings of droughts, floods and soaring temperatures are very dramatic so why aren't we doing more?

From a psychological perspective five key factors make it hard to turn us 'green'. The first reason is what psychologists call salience. This means people tend to overestimate the likelihood of things that are easy to imagine and underestimate the importance of something that might happen in the future. Heat waves and scorching temperatures are probably difficult for many UK citizens to imagine given our recent experiences of cold, wet summers. These factors lead us to underestimate the effects of climate change.

Secondly, as psychologists we know that when confronted by too many options people feel confused and so default to doing nothing. We therefore need clear guidance on the impact of the many 'environmentally friendly' options to help us choose what is most suitable for us.

Thirdly, we need leaders to act as better role models because we look to people in authority to see how to act. Whilst leaders tell us to cycle, take public transport and car share we see them being driven to work usually in gas guzzling cars. This is hardly conducive to changing our driving habits.

Fourthly, even small habits are hard to change so we need suitable alternatives. It is a struggle to get us to drive less when public transport is unreliable, inconvenient and too expensive.

Finally, people tend to be loss averse which means we need to position the benefits of change in terms of avoiding a loss rather than making a gain. For example, telling someone that if they do not use energy conservation methods they will lose £350 a year is more effective than telling them that if they do use energy conservation methods, they will save £350 a year.

If leaders want to make us more 'green' they need understand what makes us more likely to change and invest in ensuring that we do. We need examples that are easy to relate to, clarity about the impact of our options, role modelling of desired behaviours, suitable alternatives and to know what we stand to lose rather than what we will gain.

Keywords:  Business psychology

Category:  Business psychology
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Polly | 
The media hype has been intense as thousands of Britons have tuned in to see Murray's outstanding performance at Wimbledon this year. Interest has focused on the excellent form Murray has shown in the competition so far - clearly the physical aspects are in place and Murray has proven his fitness in going five sets to beat Wawrinka.

But what do we know about the psychological aspects playing a role in his success? Murray has exceptional levels of drive and focus but spectators may feel confused by the apparent fluctuations in performance - one minute things are going so well, the next, a game has been lost. For most people it is hard to maintain concentration for longer than 30 minutes at a time and yet these matches can go on for hours. Murray's expressive behaviour can give us some insight into how he is dealing with this. He is often heard shouting, 'focus', which indicates two things. Firstly, he is reinstating his concentration. Secondly, he is fighting the psychological barrier which is arguably more important than the physical one. When a point is lost, negative thoughts quickly creep in and threaten to overwhelm high performance. 'Focus' appears to be Murray's trigger word to stop the negative thoughts and reframe them - taking a positive perspective which is critical to high performance.

His confidence and self-belief will certainly be high following his win against Ferrero. He will be boosted by his victories against Federer at their last four meetings. As psychologists we know that this self-belief will certainly improve his performance and chances of winning.

Further insight comes from our knowledge of the characteristics of outstanding performers. In striving for the higher levels, people tend to take more risks, however, once they're in a good position they often take far fewer risks and this can lead to their downfall. The implications for Murray are that he must play the harder and riskier shots to step ahead, but must not become complacent or lose the appetite for those risky but crowd-pleasing returns. The crowd themselves play their own part in increasing his psychological resilience and game performance. The crowd's support has what is known as the 'Pygmalion effect', which means their belief that Murray will win will improve his performance. Conversely, at the same time it is likely to have a negative impact on his opponent.

Perhaps most importantly will be Murray's ability to adapt his game. Outstanding performers know when to change approach and how to do it. We have seen Murray flex his approach to Wawrinka as he increased the shots to his opponent that would exasperate Wawrinka's injured quad. He must also vary his own habits to keep his opponent guessing and break down their weaknesses.
Keywords:  Performance improvement| Motivation| Leadership

Category:  Development
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