Louise |
 

This week is anti bullying week and while the media has focused on the plight of children who are bullied at school, the unfortunate fact is that bullying behaviour doesn't stop after GCSEs. 

Unison estimate up to five million workers are bullied at work each year and developments in technology have meant that 'cyber bullying' is on the increase. A survey of over 1000 employees found that one in five had been bullied by e-mail, and one in twenty by text message.

From a psychological view point this isn't surprising. Research shows that people are more likely to lie, be rude and aggressive when they are on the phone versus being face to face - there is more distance and greater anonymity. In cyber space the distance and anonymity is increased further; bullies can't see or hear the distress of their victims, nor gauge the impact of their actions.

In addition, the technology involved in cyber bullying means that the impact on the victim can be much greater than more traditional forms of bullying:

  • The speed and ease with which we can communicate with a large number of people means that the bully's message can be delivered to devastating effect. For example, in one company a revealing photograph of a worker was circulated to all its staff via e-mail; this just simply wouldn't have been possible in most organisations 25 years ago.
  • The blurry lines between home and work created by social networking sites, phones and blackberries mean that people can easily be reached when not physically at work.

However, technology also presents an opportunity to the victims of bullying for increased control; e-mails, texts and web posts can all be saved and documented, as evidence in cases of bullying. On social networking sites such as Facebook, there are options to report abuse, delete inappropriate comments and block individual's access.

We need to ensure that these technological advancements are working for victims of bullying, rather than against them. For business, this means understanding cyber bullying, having a clear plan for addressing it and being willing to take action. This won't necessarily be easy; with the blurred boundaries of home and work, this will involve some difficult conversations about where organisational involvement should start and end. But if we don't take action bullying will continue to plague peoples' lives.


Keywords:  Psychological well-being | Diversity | Bullying & harassment

Category:  Diversity
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